IT Help Desk

Dependable Technology Support You Can Rely On

In an ideal world, your business would run smoothly without disruptions that can derail your internal operations, customer experiences, and your overall business objectives. Unfortunately, we know that problems with technology can arise anywhere at any time.

When one of your IT users has a question or needs help with a program or IT device, they’ll have immediate access to technical support regardless of whether it’s day or night. IBE Digital provides Help Desk support that is available 24/7, including weekends and holidays, to help your organization’s users with their IT support needs.

24/7 Availability/365 Days a Year

When your users call our help desk, they can be sure to have their needs understood and addressed promptly. We’re able to do this because our help desk is staffed in the United States by IBE Digital engineers who are held to the same standards as our engineers who visit your business site.

Man in home office talking on mobile device and working on his laptop

Consider these benefits of an IT Help Desk Solution:

Improved Communication

With our help desk, you can direct all of your organization’s communications and support needs to one core team.

Faster Resolution

The IBE Digital help desk staff is located at facilities in different physical locations throughout the country to help ensure optimal availability. Each team is fully engaged in all alerts, inbound calls and messages via common tools.

Improved Quality Control

Because our staff works as teams in centralized collaborative work areas, it’s easier for management to ensure everyone has the information and tools needed to fulfill request tickets with the quality support you expect.

The Average Cost of an IT Outage

$16 Million Per Year

$163,674 Per Hour

5 Outages Per Month

1-12 Hours of Downtime

Male & female data center technicians checking on a server

IT Help Desk Solutions Customized for Your Industry

Businesses rely on their IT services to compete in the modern marketplace. Our IBE Digital experts tailor IT Help Desks to each client’s needs to ensure our partners receive consistent and flexible support that makes a difference.

The Enterprise Help Desk

As companies scale up to managing hundreds of employees, the volume of Level 1 & 2 support tickets will increase and can distract your internal IT department from supporting your core business. The Enterprise Help Desk can tackle time-consuming responsibilities and manage obligations so your employees can direct their attention toward specialized tasks within their skillsets. Minor issues like password resets and virus removals are quickly resolved and your internal IT team can stay focused on the major IT projects that will move your business forward.

The Lawyer’s Help Desk

From the lawyers to the front desk attendants, every employee within a law firm has important responsibilities that work toward favorable client outcomes. Our engineers understand that your time matters, and they help you make the most of your billable hours by providing personalized IT support. IBE Digital brings a depth of knowledge and diverse expertise to the design room. Many of our legal remote support engineers have worked with law firms in the past. They rely on the IBE Digital Guidebook for your key processes, applications, and instructions to quickly understand your legal infrastructure.

The Finance Help Desk

Our continual experience and education on various core and ancillary software utilized in financial environments results in shortened mean time resolutions for our customers. In an effort to simplify audit and oversight requirements, our Help Desk experts track all incidents, remote logins and tickets through their complete life cycle. Your staff will have the time they need to focus on essential duties while retaining fast access to Help Desk data when necessary.

Advanced Technology Solutions

At IBE Digital, our clients benefit from the latest IT data and innovations, so we’re proud to introduce Advanced Technology Solutions (ATS), our national team of highly skilled problem-solving technology leaders. The ATS team consults with our field and remote engineers to develop and provide more efficient services to all clients based on ITIL best practices. ATS also works to develop custom scripting tools to automate manual or tedious engineering tasks. All Covered recognizes that technology is in a constant state of evolution. Lasting businesses must be flexible, and the ATS team is here to rise to their demands.